Frequently-Asked Questions

How soon will my order ship after order placement?

Please see our Orders Information page

How do you ship orders?

Please see our Shipping Information page

Do you charge tax?

Please see our Orders Information page

What is your return and exchange policy?

Please see our Repairs & Warranty Information page

What if only part of my order was received?

We do not ship incomplete orders when certain items on an order are not in stock. We only ship orders when all the items in the order are in stock. If you would like to have the items which are in stock shipped immediately, and the pending items shipped at a later date, please indicate that either by noting it in the notes field when placing an order on the website, mentioning it to our sales personnel when placing a phone order, or making note of it on the purchase order when faxing an order in. If you receive a partial order and did not request to have in stock items and pending items shipped separately then a mistake may have occurred when processing and shipping your order. Please call us immediately and we will do our best to resolve the situation.

Do you ship internationally?

We ship domestically and internationally. For more shipping information please see our Orders Information page and read each type of order description to determine which order process is best for you

Do you have international distributors and resellers through which I can purchase your orders?

We have international distributors and resellers all over the world. Please see our International Distributors and Resellers list.

Can I receive a discount on a software upgrade if I purchased the original software from PEmicro?

If you have purchased software with us previously and would like an upgrade please see our Upgrades page

How will I receive my software?

PEmicro software is downloaded from your account by navigating to My Account -> My Downloads. We no longer offer hard copies of software on CD-ROM. The PEmicro account for software delivery is specified when the order is placed. If the recipient does not have a account, a new account will be created.

Can I cancel or add something to my online, phone, or fax order after I have placed it?

If you have placed an order and received an order confirmation email, but have not yet received a shipping confirmation through email, and want to cancel or change your order please phone us immediately and speak to our sales personnel. Once you have received a shipping confirmation we are not able to change your order because it is already being shipped to you.

Can I check the status of my order?

Yes, you can check the status of your order online by clicking Login at the top of the website main page and putting in your email address and password. Then going to My Account and checking your Order/Proformas Status. Here's a direct link.

Do you send confirmation emails after an order has been placed?

You will receive a confirmation email after placing an order. You will also receive an email when your order has been processed and is being shipped.

How will I know when my order ships?

You will receive a confirmation email when your order has been processed and is being shipped.

How do I send back my defective or damaged PEmicro product?

Please see our Returns and Exchanges page.

What form of payment does PEmicro accept?

We accept various forms of payment dependent on the type of order you want to place and if you are an international or domestic client. Please see the various forms of payments we accept by going to the Orders Information page.

Does PEmicro have a Conflict Minerals policy?

You may read and download PEmicro's Conflict Minerals policy (last updated Nov. 1, 2013). Please contact us should any further clarification be necessary.

Where can I view or download PEmicro's certifications such as RoHS, REACH, Certificates of Compliance?

PEmicro's certification are available on our Documents & Downloads page. We will also provide direct links here: