Warranty & Repairs



PEmicro tests all hardware that is shipped to end users, resellers, and distributors. However, in extremely rare cases end users may receive a piece of hardware that is not working right out of the box. The failure may be due to damage during shipping or storage. In such cases this item is considered Defective on Arrival (DOA). PEmicro understands the inconvenience that such a situation may cause and will endeavor to resolve the situation in a timely manner.

If the defective item was purchased from a reseller or distributor, the user should please contact them to learn about their warranty and what is covered.

If the defective item was purchased directly from PEmicro and the unit is non-functional out of the box, then a request for a DOA replacement should be submitted with the following conditions on PEmicro’s technical support ticket system:

  • Contact PEmicro technical support within thirty (30) calendar days of purchase.
  • Provide the PEmicro invoice or order number to show proof of purchase
  • List the defective symptoms of the hardware detailed in the ticket

Once a technical support representative establishes that the product is covered by PEmicro’s DOA policy, they will assign a Return Material Authorization (RMA) number on the user’s PEmicro account. An email will be sent with detailed instructions on how to send the unit to PEmicro’s facility.

The product must be returned with its original packaging and accessories following the instructions given to the customer by email. PEmicro may, at its sole discretion, reduce the refund amount for incomplete returns.

Any and all returns must be previously authorized and include a clearly marked RMA number. Any items arriving at PEmicro's facility without an RMA number clearly marked will not be opened and will either be returned or disposed of.

If the above conditions are met, PEmicro will make a reasonable endeavor to send a replacement product.

In the event PEmicro finds the returned product to be faultless, to have unauthorized modifications, to be the wrong product, or to be poorly packaged for return, then PEmicro will return the product back to the user at their expense.

PEmicro's DOA warranty does not cover damage incurred through use or misuse of the product by the end user.

If a defect in materials or workmanship arises during the one year warranty period, the user should proceed depending on whom the product was purchased from.

If the defective product was purchased from a reseller or distributor, the user should please contact them directly to learn about their warranty and what is covered.

If the user purchased directly from PEmicro they should please refer to PEmicro’s warranty information ( PEmicro Official Warranty Link ) to determine what is covered.

For items purchased directly from PEmicro, a request for warranty service should be submitted with the following conditions on PEmicro’s technical support ticket system:

  • Contact PEmicro technical support within one (1) calendar year of purchase.
  • Provide the PEmicro invoice or order number to show proof of purchase
  • List the defective symptoms of the hardware detailed in the ticket

Once a technical support representative establishes that the product is covered by warranty, they will assign a Return Material Authorization (RMA) number on the user’s PEmicro account. An email will be sent with detailed instructions on how to send the unit to PEmicro’s facility.

Any and all returns must be previously authorized and include a clearly marked RMA number. Any items arriving at PEmicro's facility without an RMA number clearly marked will not be opened and will be returned or disposed of.

If the above conditions are met, PEmicro will make a reasonable endeavor to send a replacement product.

In the event PEmicro finds the returned product to be faultless, to have unauthorized modifications, to be the wrong product, or to be poorly packaged for return, then PEmicro will return the package back to the user at their expense.

Note: PEmicro no longer repairs Multilinks. The cost to repair exceeds the cost of trading-in or buying a brand new unit and requires double the amount of shipping time. Please use the Multilink Trade-In Program to receive a discount towards a replacement.

For hardware other than Multilinks (e.g. Cyclone programmers) which have been damaged through use or misuse, the product may be repairable for a repair fee.

International customers should please check our distributor web page to determine whether there is a location in the region that is authorized to repair PEmicro products. Authorized repair centers may have different policies and guarantees than PEmicro.

Users who would like to work with PEmicro directly for a repair should please include the following information in a support request ticket:

  • Hardware part number and revision information found on the back sticker
  • Which connections and ports were used when the problem occurred?
  • What kind of errors have been observed? The user should please attach any screenshots.

Once the technical support representative establishes that a repair is necessary they will assign a Return Material Authorization (RMA) number on the user’s PEmicro account. An email will be sent with detailed instructions on how to send the unit to PEmicro’s facility.

Any and all returns must be previously authorized and include a clearly marked RMA number. Any items arriving at PEmicro's facility without an RMA number clearly marked will not be opened and will either be returned or disposed of.

Here is PEmicro’s repair cost listing (prices subject to change without notice):

  • CYCLONE-FX-UNIV repair $300
  • CYCLONE-FX-ARM repair $300
  • CYCLONE-LC-UNIV repair $300
  • CYCLONE-LC-ARM repair $300

If the repair is necessary due to use or misuse of the product, the user is responsible for covering all costs associated with the repair including shipping in both directions.

Once the unit arrives at PEmicro’s facilities, the technical support team will run free diagnostic tests and determine if the cyclone can be repaired. Repair work will not start or be completed until all payments have been received.

In the event that PEmicro finds the returned product to be faultless, to be the wrong product, or to be poorly packaged for return, then PEmicro will return the package back to the user at their expense.

For Cyclone programmers, if portions of the unit or the entire unit cannot be repaired due to excessive damage or multiple attempts, and the product does not pass PEmicro’s Product Tested Guarantee, then the best solution forward may be to trade-in the defective Cyclone using the Cyclone Trade-In Program. Once repair work has started, the repair cost cannot be refunded, however, the repair costs can be transferred towards the trade-in program if the shipped unit is deemed unrepairable.

PEmicro guarantees our repair service, including replacement parts, for 90 days and only covers the components that were replaced/repaired. The replacement parts may contain new or previously used PEmicro parts that have been tested and have passed our Product Tested Guarantee and functional requirements. The 90-day repair warranty does not cover damage incurred through misuse by the end user.

PEmicro is NOT responsible for:

  • Providing a substitute or lender unit while the product is in the repair process
  • Damages or loss due to insufficient protection of the unit during shipment to our facilities, including insufficient cushioning material, improper handling, water damage, and humidity
  • Loss or corruption of stored data if the unit requires reprogramming or replacement.
  • Damages to stickers or labels or physical barriers preventing technicians from accessing the Cyclone’s internal circuitry to diagnose or repair the unit
  • Preserving the original box or packaging if we believe it is not suitable for return shipment