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Mark R. Mar 22, 2016 at 10:51 AM (10:51 hours)
Staff: Huajun L.

  • We have been using or CYCLONE FX for about a week now and really enjoy the increase of speed, both uploading and downloading an image. How now when we try to power it up the Cyclone, all we hear is a relay click inside but the display is dead. And non of the LED light up. And we are not able to communicate with it via them image manager anymore.


    • Mark,

      I'll get you another working unit asap.

      I just need to figure out if you have a defective unit or the issue is repeatable.
      Did the Cyclone FX suddenly became unresponsive? Or were you updating firmware and/or sap images to it?


  • The Cyclone FX just suddenly became unresponsive. We only uploaded all SAP images just once.

    • Mark,

      Do you have the PE invoice #?


  • Hi Mark,

    How is the new Cyclone Universal FX working out for you?


  • Word on the floor is it works great. Thank you for your rapid support, for it is greatly appreciated.

    Regards, Mark

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