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   Home P&E Customer Support FAQs - Frequently Asked Questions FAQ ID # 29
FAQ ID # 29
The connection assistant dialog indicates that my Multilink or Cyclone is undetected even though I have connected the hardware to my USB port. What should I do?
The connection assistant is not able to detect the PEmicro hardware. The first step is to make sure that the USB Multilink or Cyclone hardware is connected to the PC via a USB cable. If so, plug and then unplug the USB cable from the interface and click refresh in the connection assistant. Second step is to make sure that the multilink is not being used in another software. If the hardware still does not show up, see the following remedies:

(A) Re-Enable the USB driver

If you connected the Multilink/Cyclone interface prior to installing the drivers, Windows will not have been able to find the appropriate driver and may have disabled the device. On the Multilink, this will cause the Blue LED to not light up. If you unplug and re-plug in the device, Windows will automatically disable it even if you have installed the drivers. To force windows to try and load the driver again, perform the following steps while the USB interface is connected to the computer:

1.) Open the Control Panel (Start Button->Settings->Control Panel)
2.) Double Click the "System" Icon
3.) Select the "Hardware" tab
4.) Click the "Device Manager" Button
5.) The category Jungo should be there. Expand out the Jungo tree. "WinDriver" and "USB Multilink 2.0" or "Cyclone/TraceLink" devices will be shown. They may have an exclamation mark next to it. Double click this device.
6.) Click the "Reinstall Driver…" button and follow the dialog instructions for having Windows automatically install the driver.

(B) Re-Install the USB driver

If the two devices do not show up in the device manager, use the driver installation utility attached to this FAQ to reinstall the drivers. Perform the following steps to uninstall your old drivers:

1.) Open the Control Panel (Start Button->Settings->Control Panel)
2.) Double Click the "Add/Remove Programs" Icon
3.) If "PEmicro Hardware Device Drivers" exists, remove it. Then delete the folder "C:pemicrodrivers" or "C:Program Filespemicrodrivers".
4.) Download the driver that is appropriate for your operating system from the links below.

Unplug the Multilink/Cyclone from the PC's USB port. Reinstall the driver and reboot the PC. When the reboot has completed, connect the interface to the PC. Run the software again to see if the interface is now detected.

If you have an error attempting to install the drivers, see the following FAQ :

(C) Test for installation of the USB driver files

To test the driver installation, download the driver test utility attached to this FAQ. This will check to make sure all files were properly installed. This may give some indication of what the problem is.

(D) Using a USB Hub

The USB MULTILINK is a high power USB device that draws 500 ma of current from the port. If a USB HUB is used, it must be a self powered hub (i.e. with a power supply). If the HUB is an unpowered device the USB MULTILINK will not work. USB ports directly on the PC are high powered (self powered) ports (in general). However, some front panel or laptop USB ports may not be high powered.

(E) Update Your PEmicro Software

To ensure that your PEmicro software is compatible with the latest drivers and firmware you should update the software. Licensed users of our software are entitled to cost free updates for one year. If your purchase was more than one year ago, please contact us for pricing.

Related Downloads
PEmicro Hardware Interface Drivers, v.12 (Win XP/Vista/7/8/10) - Version 12.7 Adds support for 64 bit PEmicro applications. Also it includes the atom fix which affects very select users. Installs PEmicro drivers to allow applications to communicate with PEmicro hardware. Please note that not all hardware may be supported for your OS. This does not include the application level support which comes with the different products. Administrator privilege is now required. Released 11/30/2017.

Architectures Categories Products
HC08, HCS08, HC(S)12(X), 68HC16, CPU3xx, ColdFire V2/V3/V4, Power MPC5xx/8xx, Qorivva MPC5xxx, RS08, ColdFire V1, Kinetis / S32, S12Z, HC05, HC11, MAC7xxx, MCORE, LPC, H8 and H8S/Tiny, MC16C, M16C180, M32C, R8C, RL78, RH850, RX600, STM32, SPC5, STM8, i.MX, ARM-based Interface Hardware/Cable, Debugger, Flash Programming Software, Unit Library SDK for Interface Hardware, Development Kit / Package, Stand-Alone Programmer KIT9S12DP256B-MULTI, KIT908_ALL, KIT908_ALL-USB, MWMULTILINK-08, PROGALL, USB_MULTILINK_REPAIR, M68CYCLONEPRO, USB-ML-12 REPLACE, M68CYCLONEPROE, USB-ML-12E-BULK, BDM MultilinkReplace, DEMO9S08JM16, XPC560PADPT100S, CYCLONEPRO, ICD12Z, USB-ML-MON08, ICDHCS08, PROGHCS08, BDM MULTILINK, USB-ML-12, PROG12Z, ICD16Z, PROG16Z, BDML, CABLE_16/32, CABLE_16/32LV, ICD32Z, PROG32Z, ICDCFZ, PROGCFZ, CABLE_CF, CABLE_CFLV, PROGMCZ, CABLE_MC, ICDPPCZ, PROGPPCZ, CABLE_PPC, CYCLONE_MAX, CABPPCNEXUS, USB-ML-CF, USB-ML-PPCBDM, USB-ML-16/32, USB-ML-PPCNEXUS, PROGRS08, ICDRS08, DEVRS08KA2, CYCLONE_MAX_REPLACE, UNIT12Z-LINUX, UNIT12Z-LINUX-DIST, DEMO9S08QE8, DEMOJM, DEMOQE_BASE_BOARD, XPC563MADPT144S, XPC563MADPT208S, XPC560PKIT100S, XPC560SADPT280S, XPC560SADPT144S
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