Thank you for visiting PEmicro. We appreciate your business and look forward to meeting your needs in the present and future. The Customer Service page was developed to help expedite and assure that your order is processed as smoothly as possible. Please click on the appropriate links to help us help you.
Issues with orders already placed online, through fax, email, or phone:
To receive a Price Quotation (Proforma) over the Web:
Add items to be quoted to the Shopping Cart
During the Checkout procedure select 'Proforma' instead of 'Order'
Staff will review the proforma quotation and send an email confirmation once approved.
To view your proforma quotation order or convert it to an order go to 'My Account' and then My Orders & Proformas and select Place Order
Online Orders
Payment - Credit Cards
We accept Visa, Mastercard, and American Express
We require an email address when ordering online
When entering your contact info, billing info, and shipping info please make sure all the fields are filled out accurately and completely.
It is especially important that you include a name and a complete shipping address as well as a phone number where the item(s) is being shipped.
For our customers protection we can not process an order if the customer’s information is not completely accurate.
Your card is charged only after your order is ready to ship.
The sale will only be considered as definitive after the order confirmation has been sent and after global payment of the full purchase price.
We reserve the right to cancel all orders from clients with whom there is an existing claim regarding the payment of a previous order.
Payment - Purchase Orders
The customer should enter their Purchase Order number in the appropriate field during the checkout process when placing an online order, and then email a hard copy of the Purchase Order to: sales-info@pemicro.com. PEmicro's standard payment terms for accepted purchase orders are NET30.
Payment - PayPal
We accept payment via PayPal.
There is a 3% fee for domestic orders paid via PayPal. There is a 5% fee for international orders paid via PayPal.
Tax
State sales tax of 6.25% is applied to orders with shipping addresses in Massachusetts, USA
For international orders, all duties and taxes are the responsibility of the receiver.
Phone Orders
Payment
We accept credit card orders from customers over the phone. We do not accept purchase orders by phone. Purchase orders must be sent via mail, fax, or email at sales-info (at) pemicro.com.
We accept Visa, Mastercard, and American Express.
We accept Electronic Funds Transfers for Domestic and International clients. Note: If there is a bank fee associated with your proforma, the bank fee will not appear on the final invoice. The final invoice contains only charges for products and shipping/handling.
We accept payment via PayPal.
There is a 3% fee for domestic orders paid via PayPal. There is a 5% fee for international orders paid via PayPal.
We accept Checks for only Domestic clients.
We require an email address when ordering over the phone
Domestic orders purchased with PO will be processed and shipped within twenty four hours. PEmicro's standard payment terms for accepted purchase orders are NET30.
International orders will be processed and shipped after payment is received.
The sale will only be considered as definitive after the order confirmation has been sent and after global payment of the full purchase price.
We reserve the right to cancel all orders from clients with whom there is an existing claim regarding the payment of a previous order.
Tax
State sales tax of 6.25% is applied to orders with shipping addresses in Massachusetts, USA
For international orders, all duties and taxes are the responsibility of the receiver.
Fax/Email Orders
Payment
We accept credit cards and purchase order numbers from clients through the fax
Purchase orders must be faxed, or emailed to: sales-info@pemicro.com.
We accept Electronic Funds Transfers for Domestic and International clients. Note: If there is a bank fee associated with your proforma, the bank fee will not appear on the final invoice. The final invoice contains only charges for products and shipping/handling.
We accept Checks for only Domestic clients
We require an email address to be included in the fax order.
We accept Visa, Mastercard, and American Express
We accept payment via PayPal.
There is a 3% fee for domestic orders paid via PayPal. There is a 5% fee for international orders paid via PayPal.
Domestic orders purchased with PO will be processed and shipped if items are in stock within twenty four hours of receiving fax. PEmicro's standard payment terms for accepted purchase orders are NET30.
International orders will be processed and shipped after payment is received.
The sale will only be considered as definitive after the order confirmation has been sent and after global payment of the full purchase price.
We reserve the right to cancel all orders from clients with whom there is an existing claim regarding the payment of a previous order.
Tax
State sales tax of 6.25% is applied to orders with shipping addresses in Massachusetts, USA
For international orders, all duties and taxes are the responsibility of the receiver.
Shipping Policies
Software
All software is delivered electronically via the recipient's PEmicro.com account, by navigating to My Account -> My Downloads. PEmicro no longer offers hard copies of software on CD-ROM. The PEmicro account for software delivery is specified when the order is placed. If the recipient does not have a PEmicro.com account, a new account will be created.
Domestic Shipping (FedEx)
We attempt to process and ship all FedEx overnight orders received by 1:30pm (Eastern Time) on the same day if items are in stock. Any orders not shipped via FedEx overnight service, or orders received after 1:30pm, may be processed the next business day even if items are in stock.
Incoterms: All orders are shipped FCA (98 Galen St. #2, Watertown, MA 02472 USA).
FedEx is our standard shipping carrier. We are able accommodate other shipping carriers (see below).
We ship FedEx Ground, Express Saver (3d), 2nd Day, Standard Overnight, Priority Overnight
Shipping information can be found on the Fedex Website.
Shipping cost depends on weight and ship-to location. Shipping cost can be determined by placing items needed in shopping cart and using PEmicro Shipping Estimator.
State sales tax of 6.25% is applied to orders with shipping addresses in Massachusetts, USA
Domestic Shipping through Alternate Carriers (DHL, UPS) -- NOT CURRENTLY AVAILABLE
We attempt to process and ship all overnight orders for alternate carriers received by 1:30pm (Eastern Time) on the same day if items are in stock. Any orders not shipped via overnight service, or orders received after 1:30pm, may be processed the next business day even if items are in stock.
The receiver must provide their account number for the alternate carrier.
Incoterms: All orders are shipped FCA (98 Galen St. #2, Watertown, MA 02472 USA).
There is an additional S&H Fee of $10 as well as additional handling time.
Receiver will be billed to cover any unpaid shipping charges.
International Shipping (FedEx)
We attempt to process and ship all FedEx international orders received by 1:30pm (Eastern Time) on the same day if items are in stock. Any international orders not shipped via FedEx or orders received after 1:30pm may be processed the next business day even if items are in stock.
Incoterms: All orders are shipped FCA (98 Galen St. #2, Watertown, MA 02472 USA).
FedEx is our standard shipping carrier. We are able accommodate other shipping carriers (see below).
We ship FedEx International Priority to international locations.
Shipping cost depends on weight and ship-to location. Shipping cost can be determined by placing items needed in shopping cart and using PEmicro Shipping Estimator.
All duties and taxes are the responsibility of the receiver.
International Shipping through Alternate Carrier (DHL) -- NOT CURRENTLY AVAILABLE
We attempt to process and ship all overnight orders for alternate carriers received by 1:30pm (Eastern Time) on the same day if items are in stock. Any orders not shipped via overnight service, or orders received after 1:30pm, may be processed the next business day even if items are in stock.
The receiver must provide their account number for the alternate carrier.
Incoterms: All orders are shipped FCA (98 Galen St. #2, Watertown, MA 02472 USA).
There is an additional S&H Fee of $10 as well as additional handling time.
A credit card will be required as backup and will be billed to cover any unpaid shipping charges and/or duties and taxes.
All duties and Taxes are the responsibility of the receiver.
Tracking
After an order is placed a confirmation email is sent to the email address you provided for your shipping information.
Once your order is ready to be shipped you are sent another email with your tracking number to the email address you provided for your shipping information.
You can track your package with your tracking number on the FedEx Website.
Repairs & Warranty
Repairs
If you have purchased a product from PEmicro and it is in need of repair please call us and speak with a technical support representative. Once the technical support representative establishes that a repair is necessary he/she will assign your repair a Return Material Authorization (RMA) number and in most cases will be able to estimate the cost of the repair.
If the technical support representative believes that the repair is necessary because of a manufacturing defect, PEmicro will replace or repair without charge to the customer. If the repair is necessary due to use or misuse of the product, the client is responsible for covering all costs associated with the repair. In some cases, when the product has expensive parts in need of repair, PEmicro may suggest replacing the old product for a new product at a discounted price.
Hardware Warranty Information
PEmicro tests all hardware that is shipped to end users and distributors. However, occasionally a user may receive a piece of hardware that is not working right out of the box. This may be due to damage during shipping or storage. In this instance, the customer should contact PEmicro and request a replacement within 30 days after purchasing the product. PEmicro will issue a no-cost exchange for a new item which is determined to be not working when it is shipped from PEmicro. PEmicro's warranty does not cover damage incurred through use or misuse of the customer.
For hardware which has been damaged through use or misuse, PEmicro may repair damaged units for a repair fee. Any and all returns must be previously authorized and include a clearly marked RMA number, which is obtainable through the PEmicro support system.
Upgrades / Trade-In Programs
Software Upgrade Policy
For all software purchased directly from PEmicro, the license holder of the software is entitled to cost-free upgrades for a period of 1 year after the purchase date of the software or software update for this product, and upgrades at 50% of the current full price for a period of up to 2 years after the purchase date of the software or software update for this product. After two years, software upgrades are available at the current full price.
Time since purchase of software/upgrade:
- Up to one year: Upgrade is no cost
- Up to two years: Upgrade is 50% of current full price
- Two years or more: Upgrade is 100% of current full price
Cyclone/Multilink Trade-In Programs
PEmicro offers trade-in programs for Cyclone programmers and Multilink debug probes. Customers can trade in older or broken units to receive a credit towards the purchase of a new unit. Please visit the page for each Trade-In Program to learn which part numbers are eligible and find out more about the trade-in procedure.
What if only part of my order was received?
We do not ship incomplete orders when certain items on an order are not in stock. We only ship orders when all the items in the order are in stock. If you would like to have the items which are in stock shipped immediately, and the pending items shipped at a later date, please indicate that either by noting it in the notes field when placing an order on the website, mentioning it to our sales personnel when placing a phone order, or making note of it on the purchase order when faxing an order in. If you receive a partial order and did not request to have in stock items and pending items shipped separately then a mistake may have occurred when processing and shipping your order. Please call us immediately and we will do our best to resolve the situation.
Do you ship internationally?
We ship domestically and internationally. For more shipping information please see our Orders page and read each type of order description to determine which order process is best for you
Do you have international distributors and resellers through which I can purchase your orders?
We have international distributors and resellers all over the world. Please see our International Distributors and Resellers list.
Can I receive a discount on a software upgrade if I purchased the original software from PEmicro?
If you have purchased software with us previously and would like an upgrade please see our Upgrades page
How will I receive my software?
PEmicro software is downloaded from your PEmicro.com account by navigating to My Account -> My Downloads. We no longer offer hard copies of software on CD-ROM. The PEmicro account for software delivery is specified when the order is placed. If the recipient does not have a PEmicro.com account, a new account will be created.
Can I cancel or add something to my online, phone, or fax order after I have placed it?
If you have placed an order and received an order confirmation email, but have not yet received a shipping confirmation through email, and want to cancel or change your order please phone us immediately and speak to our sales personnel. Once you have received a shipping confirmation we are not able to change your order because it is already being shipped to you.
Can I check the status of my order?
Yes, you can check the status of your order online by clicking Login at the top of the website main page and putting in your email address and password. Then going to My Account and checking your Order/Proformas Status. Here's a direct link.
Do you send confirmation emails after an order has been placed?
You will receive a confirmation email after placing an order. You will also receive an email when your order has been processed and is being shipped.
How will I know when my order ships?
You will receive a confirmation email when your order has been processed and is being shipped.
What form of payment does PEmicro accept?
We accept various forms of payment dependent on the type of order you want to place and if you are an international or domestic client. Please see the various forms of payments we accept by going to the Orders page.
Does PEmicro have a Conflict Minerals policy?
You may read and download PEmicro's Conflict Minerals policy (last updated Nov. 1, 2013). Please contact us should any further clarification be necessary.
Where can I view or download PEmicro's certifications such as RoHS, REACH, Certificates of Compliance?
PEmicro's certification are available on our Documents & Downloads page. We will also provide direct links here:
Submit Sales Question- Receive a reply the same business day. Submit a sales question to our staff. Sales inquiries only. Technical Support Tickets should be submitted to the Support Tickets System.
From the My Account link on top choose My Orders & Proformas.
Select the View Details option for your order and scroll down to see your payment information.
Please note that orders paid via International EFT will have a "Bank Processing Fee" added to their total. This represents the fee from the bank that processes the EFT transaction and is not a separate PEmicro transaction fee.
Note: If there is a bank fee associated with your proforma, the bank fee will not appear on the final invoice. The final invoice contains only charges for products and shipping/handling.
Orders paid via Paypal will also have a Paypal fee added to their total: 3% for domestic orders and 5% for international orders. PEmicro's PayPal address for payment will appear under View Details.
Website Problems
Basic requirements for accessing PEmicro's Website We require visitors on our site to enable cookies and Javascript on their Web Browsers. Both of these are usually on by default on a default browser installation, but if for some reason you cannot access the site, we ask that you check your browser settings and enable these. Note that we do not use either of these technologies to track your browsing habits outside our website, we respect your privacy (see our official policy).
On Internet Explorer, these options are usually located on a menu called "Tools", and then a submenu called "Internet Options". On Netscape, Mozilla and Firefox browsers you can find these options under "Tools" and then "Options". Other web browsers have similar settings.
We also recommend you enable Flash so that you may view some of the product demos we have to offer. However, this is not a requirement.
What to do if you cannot login to the Website If you have already created an account and cannot login to the website with your username and password, please make sure that (1) Your "Caps Lock" key that sets capital letters on your keyboard is not set, and (2) that you're entering your full email address as your login name; this email address must be the one you used to create your account for the very first time.
If you still cannot login, you may request a new password which will be emailed to your registered email account. To request a new password click on "Login" and then on "Request a New Password". We suggest that as soon as you login with the password emailed to you that you go to "My Account" and change your password to something you can remember.
INTERNATIONAL DISTRIBUTORS & RESELLERS
PEmicro has resellers and distributors worldwide. The companies listed here are official distributors and resellers of authorized PEmicro products.
EUROPE
DISTRIBUTOR
eVision Systems
Embedded Systems Tools - GERMANY
Address:
eVision Systems
Jahnstr. 12
85661 Forstinning
GERMANY
I.S.I.T.
Solutions for Embedded Design and Production - FRANCE
Address: I.S.I.T.
ZA La Menude
7 Rue André Marie Ampère
31830 Plaisance Du Touch
FRANCE
Contact info:
Phone +33 (0)5 61 30 90 20
E-Mail: contact@isit.fr
Web:http://www.isit.fr
I.S.I.T.
Solutions for Embedded Design and Production - Contact for NORTH AFRICA
Address: I.S.I.T.
ZA La Menude
7 Rue André Marie Ampère
31830 Plaisance Du Touch
FRANCE
Contact info:
Phone +33 (0)5 61 30 90 20
E-Mail: contact@isit.fr
Web:http://www.isit.fr
PHYTEC
32-bit Module Supporting Freescale ColdFire and 2 x Ethernet Controllers http://www.phytec.com
University Program
Educators & Students,
PEmicro provides special pricing to university professors and students who wish to use our development tools. PEmicro's tools support an extensive list of processor families, including thousands of devices from our long-time partners NXP Semiconductors and STMicroelectronics, as well as ARM-based devices from nearly twenty additional manufacturers. This special pricing is as follows:
PC Communicates with Target Device via Multilink Debug Probe
Please note that the educator/student will need to provide a copy of their valid current university ID in order to be eligible for this special pricing.
If my staff or I can answer any of your questions or provide you with more information, please feel free to contact us.
Sincerely,
Dr. Julie Perreault
Vice President and CFO,
PEmicro
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