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Bricked my Cyclone Max
Akshay M. Jun 13, 2017 at 08:57 AM (08:57 hours)
Staff: Johnny N.

  • Hello All,
    I have bricked my cyclone max -- there is still display on the LCD however the USB is not recognized nor does it come up over Ethernet. What can be the reason and how to go about repairing this.

    I am based in India.



  • I verified, the serial port (RS232) also is working fine. ...

    • Akshay,

      Would it be possible for me to remote into your PC so I can troubleshoot this? Are you familiar with TeamViewer?


      • Yes, we can setup a session. Is it possible for you to email me directly so that I can share access to you. I believe you will be able to get my email address from my profile.


        • Device manager was showing the message "Unknown USB device ( Device Descriptor Request Failed)". It appears to be a failure of the USB port on the Cyclone Max or other UBS hardware failure. Different USB ports and USB cables were tested. Customer will try Ethernet which will be sufficient.

  • Ethernet is working fine, Thanks for support.


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