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CYCLONE MAX Error $00000011 when adding second SAP file to External Compact Flash
. Apr 6, 2016 at 10:18 AM (10:18 hours)
Staff: Takao Y.

  • Hello all,

    I'm using Cyclone Max v.7.92-6.2, with Cyclone Image Creation & Management Utility (just downloaded from your site).

    The problem is that when I try to add TWO or more .SAP images into external flash, I get the Error 11, displayed on Cyclone Max.
    Image management says "Commit external memory image failed with Error".

    Instead, if I commit only one image in the compact, all goes well.

    What can I do? Our production is blocked because internal memory is full, and I cant add any other images.

    Help me please,
    Thanks in advance,


  • Greetings,

    There is a corner case problem where if you fully loaded the internal memory of the cyclone (8 images) then there are issues with loading more than 1 image on the external compact flash. Is this the case with you? If so, try loading the external flash first, then fill 8 images onto the internal. Or only load up to 7 images internally. It is only when you reach 8 images that this problem occurs.

    In roughly 2 weeks we will be releasing new firmware and software for cyclone max that will include a fix for this problem.

    Takao Yamada

  • Greetings,

    Were you able to get past the problem?

    Takao Yamada

  • Greetings Takao,

    sorry for late response, your suggestion works!

    Thanks a lot for help, if you gently can reply in this topic when new firmware is ready, it would be useful.

    Thanks again,
    good job

  • Greetings,

    I will be releasing the latest firmware and software for the cyclone max at the end of the week. Sorry for the delay!

    Takao Yamada

  • Greeting Takao,

    thank you for the information, we wait for the releasing.

    Thanks again
    Have a nice day!

  • Greetings,

    I have finally released the new cyclone max firmware and software that includes this fix with the compact flash card. Please download the latest here:

    Takao Yamada

  • Greetings Takao,

    thank you for the good news, asap we will update our cyclone max (the product is for the moment in repairing).

    If there will be problem I will let you know.


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