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Error Updating File
Peter C. Sep 8, 2015 at 11:33 AM (11:33 hours)
Staff: Takao Y.

  • Hi, This is in regards to my privious support request:Support Request #22703

    I am still having problems trying to re install my software. It all started when my IT department deleted my software from my system by accident(my software was working fine up until this point). There was a backup copy on another laptop so I copied it on to my desktop system. And this is what I get when trying to install:

    Error updating driver(*HID: (windrv6) with the INF file. the system cannot find the spcified file

    You already sent me the update driver software but still I cannot install the software.. I am running version 1.44 and my desktop is

    Any help would be appreciated…. This software is critical as I need it for my customer service repairs.


  • Greetings,

    Please do not replicate in forums and support request. You are making us working twice as much. We will work with you in support request for now.

    Takao Yamada

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