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USB HCS08 Multilink Rev C and Windows 7
Paul P. Jul 2, 2015 at 07:40 AM (07:40 hours)
Staff: Takao Y.

  • Hello,

    I'm trying to run prog12z on a newish Windows 7 machine. I've installed the drivers and Device Manager says everything is OK. I then run prog12z (version 1.88.00.00) which brings up the PEMICRO Connection Manager. If I hit the Refresh List button I get the message "Undetected Disconnect/Connect USB cable. Click Refresh List". If I then move the Multilink to my XP machine and run prog12z (same version)the Refresh List works OK. Is this a Windows issue?

    Blue and Yellows LEDs are on when I connect to Windows 7 amd XP machines.

    Please assist!

    Regards

    Paul Pearson
    Electro-Detectors Ltd




    Comments

  • Greetings,

    This indicates an old software issue. Software built before year 2010 has issues with working with Windows 7 and 64-bit machines. The reason for this is the libraries used in old software was 32-bit, while the newer software is 64-bit. Please check your software last-modified date and see when it was last built. If before year 2010, then you need to upgrade your software.

    Our software upgrade policy is you get free updates within a year of purchase. Within 2 years you can get a 50% discount on upgrades. If you believe you are entitled to a discount, please let me know of the order/invoice number of your software purchase. Otherwise, you will have to purchase a new license:
    http://www.pemicro.com/products/product_viewDetails.cfm?product_id=49


    Takao Yamada

    • Hello Takao,

      >>> Please check your software last-modified date and see when it was last built

      The prog12z.exe Date Modified is showing as 23/10/2008 and my last purchase was over 5 years ago, so it looks like I fall into the 'purchase a new license' category?

      Thanks for your assistance.


      Paul Pearson

  • Greetings,

    Yes you will need to purchase a new license to upgrade your software. You will not need to upgrade your hardware.

    The new software will work in Windows 7/8.1 and we have tested against beta of Windows 10.


    Takao Yamada

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