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windows 7 and windows 8.1 conflict
Marc C. Dec 2, 2014 at 04:25 AM (04:25 hours)
Staff: Kevin M.

  • Dear,

    I've been using your cyclone pro for a long time with windows XP and windows 7 without any problem. Last week I used in a windows 8.1 laptop without any problem at all. Now I want to work with my computer with windows 7 and the stand alone utilities does not recognize the cyclone. I re-installed the drivers and did not work.

    What can I do?

    best regards,

    Marc




    Comments

  • Mark,

    When you go to device manager on the setup that is having issues, what do you see? If the drivers are installed correctly you should see Windriver and Cyclone/Tracelink under the Jungo tab.

    Also, out of curiosity, do you have any other peripherals attached via USB and are you connecting via a hub or directly to the tower?

    Best Regards,

    Kevin

  • Hi Kevin

    I go to the device manager and everything is OK, I just downloaded the new PE cyclone drivers from your web page and install them, seems that everything is working now. I do not know why windows did not recognise the cyclone. but now is working.

    thanks for your support.

    Best regards,

    Marc

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