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CYCLONE MAX repair inquiry
Keung H. May 11, 2016 at 06:08 AM (06:08 hours)
Staff: Takao Y.

  • Hi,

    We are leading sensor manufacturing company in Hong Kong.

    We bought CYCLONE MAX 1 set from MOUSER ELECTRONICS in DEC,2015.

    But now not working properly.

    In this case, could you help to repair?

    Please advise how much the repair charge?

    How long the repair time? Thanks!


    I'm looking for your reply!
    Best regards,
    Keung Ho




    Comments

  • Greetings,

    I am sorry that your cyclone is no longer working. If you believe the issue is due to manufacturing defect, then please contact Mouser and look into their warranty.

    But if you believe the damage is due to use and wear, then you will need to send the unit to us for repair/replacement. If the cyclone can be fixed, then it would cost $200 USD. If the unit cannot be fixed, we can replace the unit for $400 USD, which is still cheaper than buying new for $899 USD.

    I would have to assign a RMA ticket to you before you ship anything to us. Let me know how you wish to proceed.


    Takao Yamada

  • Hi,


    Thanks for your informations!
    Normally, how long the repair time?
    And due to our location in Hong Kong.
    How to make the payment?


    I'm looking for your reply!
    Best regards,
    Keung Ho

  • Greetings,

    First come first served. It depends on how long the backlog will be when the unit arrives. It also depends on the type of repair the unit might have to go through. I would say at least 4 business days, but it could take longer up to 8-10 business days.

    Payment is made after the repair or replacement, since we will not know how much to charge unit the unit arrives and we determine if the unit is repairable.

    Do you want me to create an RMA ticket?


    Takao Yamada

  • Hi,

    Thanks for your prompt reply!
    I will forward these informations to our factory first.
    If need any assistance again, will contact ASAP. Thanks!

    Best regards,
    Keung Ho

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